Outlook hacked

DAVE GOOD 0 Reputation points
2026-07-07T17:02:42.89+00:00

My personal outlook has been hacked. I have my Microsoft 365 for home subscription. I use this only for the one drive, so the recovery form is not very helpful as it asks who I have emailed recently and what the subject line was, but I've not used this as an email account since high school, 10 years ago. I only use this for one drive, pictures/ documents etc.

Since i have can not access my own drive, it means I have lost pictures with family members who are no longer with us. I am not bothered about losing my email account, but I am very upset about not being able to access pictures from years ago. Pictures from our wedding day with close family members who are no longer here, pictures of the same family members with our nieces when they were first born, pictures from our wedding day.

Please if anyone has any advice on being able to get back my one drive i would really appreciate it.

Moved from: Microsoft 365 and Office | OneDrive | For home | MacOS

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Winnie-B 8,995 Reputation points Microsoft External Staff Moderator
    2026-07-07T23:46:17.89+00:00

    Hi DAVE GOOD

    I understand how upsetting this situation must be, especially when the OneDrive contents include irreplaceable family photos and memories.

    Please kindly note that this is a public community forum, I do not have the ability, tools to unblock, recover accounts or bypass security. Only Microsoft’s official recovery process can restore access.

    To better assist you, could you please let me know:

    • Can you still see any of the recovery email addresses or phone numbers offered during sign-in?
    • Do you receive any specific error message when attempting to access the account?
    • Did the account recently have its password, recovery email, or security information changed without your permission?

    Since this is a personal Microsoft account, access to OneDrive depends on recovering access to the Microsoft account first. If you can still sign in anywhere, for example on another browser, device, OneDrive app, Office app, or Windows device, please use that session immediately to secure the account and update the password/security info.

    If you cannot sign in at all, please follow the official hacked account guide: How to recover a hacked or compromised Microsoft account

    If you need to submit the recovery form again, please focus on providing information related to services you actually used with the account:

    • Go to: https://account.live.com/acsr
    • Enter your hacked email and an alternate email where Microsoft can contact you.
    • Provide as many accurate details as possible, such as old passwords any older email details you may still remember and submit from a familiar device/location.
    • Wait 24–72 hours for a response. You may refine and resubmit up to twice per day.   
    • Please see this official guide to help you fill out the form more accurately: Help with the Microsoft account recovery form - Microsoft Support

    I understand this is very upsetting. The best chance is to focus on recovering the Microsoft account first, then check OneDrive recovery options as soon as access is restored. Thank you so much for your understanding!

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