Outlook Web Outlook.com Account management, security, and privacy

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Account doesn't exist (hacked)

I tried to log into my Microsoft account to play some games on Xbox but got a my account doesn't exist error. i found the hackers email and IP address being from Mauritius but i don't know how to get my account back. My Microsoft acc is my outlook email.…

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Anon 0

0 answers

Não consigo recuperar minha conta Account Recovery

Olá, sou Savio Lima Frade. Estou tentando recuperar uma conta que esqueci uma senha e o formulário da conta não me ajuda. Já tentei várias vezes com os meus dados, número do cartão e mesmo assim rejeitaram. Inclusive eu tenho o Xbox que tem ela logada e…

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savio limaf 0

0 answers

Account compromised and they changed email and password. How can I recover my account?

As the title says, My Xbox & Microsoft email has been compromised. They changed the password & the actual email address and everything without my knowledge. There were emails sent, however it went to my spam folder, so I didn't see them in time. …

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Jalil Davis 0

1 answer

My wife passed away. How do I shut down her online accounts?

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Larry Banks 0

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DaveM121 903.5K Independent Advisor

1 answer

Microsoft SMS code verification not functioning?

The last few days, I have been requesting SMS code verification in order for me to login my account, however it doesn't send the code over to my messages, it's not in spam or something. I doubled check, and my phone number is receiving OTPS from…

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Tyrone Joseph Salazar 0

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Helen Luu 1,175 Independent Advisor

1 answer

Activating Outlook

Hello, Today I tried to run Outlook, but received the error message in the attachment. I am running an email account on a Microsoft 365 subscription. Outlook is linked to my workplace Gmail account, and it usually works without special issues. I also…

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Idan Vivante 0

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EmilyS726 248.2K Independent Advisor

3 answers

My phone number is linked to someone else's outlook account

So i use tw accounts on my laptop. One is the normal accoount and the other Outlook. I recently made the Outlook account for my zoom classes,been a month or so. Today i was doing a document, so I was trying to switch my cloud account in the file folder.…

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Harshitha Jakkireddy 0

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Harshitha Jakkireddy 0

3 answers

30+ Year Hotmail Account Inaccessible-Recovery Forms No Longer Receive Responses

Late May 2026 – Stopped receiving Hotmail emails on iPhone. Late May 2026 – Removed Hotmail account from iPhone to reinstall. Immediately afterward – Could no longer sign in. June 2026 – Received one recovery response saying there wasn’t enough…

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Deryl Creekmur 0

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Darhyl Amizola 46,545 Independent Advisor

1 answer

Landline can't accept codes for login. Unable to change personal info without login. 3mth security lock out. 3 x 30days.

I moved house, purchased a new mobile and a new laptop and I don't have the original landline number I registered with MS. When I try to login, MS tries to send a code thru the landline - I can't get the code thru a landline! So it lock me out for…

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Stephanie Fitzgerald 0

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Hornblower409 10,775

1 answer

I cannot add phone number to my Microsoft Account.

I don't I don't have an option to add phone number.

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Arch Demon 0

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EmilyS726 248.2K Independent Advisor

2 answers

I can't add another new alias email to my account

Why can't I add a alias email address which is available as like a new account to my personal outlook account as an alias. Also please do no advise customer service call as all they do is hang up on you, as I have contacted this way 3 times already and…

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Nicole Cameron 0

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Don Varnau 19,855 Volunteer Moderator

1 answer

I cannot open MS Outlook after being on vacation.

It asks for a password for [Moderator note: Removed PII]@gmail.com. If you say "forgot Password" it just sends you to an instruction page without a place to reset password. I do not know whether it wants a Gmail password or a Charter…

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Marsha Langhorst 0

edited a comment

Victor1-V 10,250 Microsoft External Staff Moderator

1 answer

My phone number has been block by Microsoft

For some reason, I think Microsoft has blocked my phone number, and I can't log in. Has created a nightmare for me. What can I do?

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Stanley Bivins 0

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Gunasekar N 72,400 Independent Advisor

1 answer

Unable to Change Microsoft Account Security Information

Hello, Whenever I try to change my Microsoft account security information, I get a message saying, "Almost there! Just one more step to verify it's you." It then shows a recovery email address that I do not recognize and have never used. I…

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Max Luke Erathnage 25

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Onyx Is here 4,365 Independent Advisor

1 answer

Microsoft account recovery investigation - looking for advice on ownership verification

Title: Microsoft account recovery investigation - account locked after suspicious activity review Hello, I am currently trying to recover my Microsoft account after losing access to it. I have already contacted Microsoft Support, and my case has been…

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matteo holsinger 0

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Victor1-V 10,250 Microsoft External Staff Moderator

2 answers

Fully compromised Microsoft 365 Family account - hacker owns 2FA and recovery email - need urgent help

Hi Microsoft Community, My Microsoft account has been fully taken over by a hacker and I have exhausted every automated recovery option. I am hoping a Microsoft staff member or moderator can help escalate my case. WHAT HAPPENED My account was compromised…

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Liam 0

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Javith Aponso 0

1 answer

Microsoft account hacked - attacker changed my email to @igloos.cc

Hello, My Microsoft account was hacked about one hour ago. The attacker changed my primary email alias to an @igloos.cc address, so I can no longer sign in. I am the original owner of the account. I have: - The original email address. - The Minecraft…

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nir cohen 0

edited the question

Gérard Oomens 126.6K Volunteer Moderator

1 answer

Outlook.com is not receiving emails or Emails are not being delivered to my @msn.com account from @pnb.bank.in domain

Outlook.com is not receiving emails or Emails are not being delivered to my @msn.com account from @pnb.bank.in domain I am able to send them.

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IFTIKAR CHOWDHURY 0

commented

IFTIKAR CHOWDHURY 0

1 answer

Outlook hacked

My personal outlook has been hacked. I have my Microsoft 365 for home subscription. I use this only for the one drive, so the recovery form is not very helpful as it asks who I have emailed recently and what the subject line was, but I've not used this…

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DAVE GOOD 0

edited a comment

Winnie-B 8,995 Microsoft External Staff Moderator

1 answer

Hacked account - attacker changed 2FA/Authenticator and recovery email, recovery form ignored

My Microsoft account was hacked. The attacker changed the password, set up their own Authenticator app, and changed the recovery email — so I no longer have access to any of the current verification methods. I submitted the account recovery form (acsr)…

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Pongpon MOOMON 0

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Victor1-V 10,250 Microsoft External Staff Moderator

Outlook | Web | Outlook.com | Account management, security, and privacy

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23,379 questions with Outlook | Web | Outlook.com | Account management, security, and privacy tags

Account doesn't exist (hacked)

Não consigo recuperar minha conta Account Recovery

Account compromised and they changed email and password. How can I recover my account?

My wife passed away. How do I shut down her online accounts?

Microsoft SMS code verification not functioning?

Activating Outlook

My phone number is linked to someone else's outlook account

30+ Year Hotmail Account Inaccessible-Recovery Forms No Longer Receive Responses

Landline can't accept codes for login. Unable to change personal info without login. 3mth security lock out. 3 x 30days.

I cannot add phone number to my Microsoft Account.

I can't add another new alias email to my account

I cannot open MS Outlook after being on vacation.

My phone number has been block by Microsoft

Unable to Change Microsoft Account Security Information

Microsoft account recovery investigation - looking for advice on ownership verification

Fully compromised Microsoft 365 Family account - hacker owns 2FA and recovery email - need urgent help

Microsoft account hacked - attacker changed my email to @igloos.cc

Outlook.com is not receiving emails or Emails are not being delivered to my @msn.com account from @pnb.bank.in domain

Outlook hacked

Hacked account - attacker changed 2FA/Authenticator and recovery email, recovery form ignored