Microsoft SMS code verification not functioning?

Tyrone Joseph Salazar 0 Reputation points
2026-07-16T11:51:57.21+00:00

The last few days, I have been requesting SMS code verification in order for me to login my account, however it doesn't send the code over to my messages, it's not in spam or something. I doubled check, and my phone number is receiving OTPS from different services. I've asked the university ITSO to resync or relink my phone number hoping it would fix it, however that wasn't the case. The last request that was success was last month. Is there a way for me to fix this?

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  1. Helen Luu 1,175 Reputation points Independent Advisor
    2026-07-16T16:07:50.66+00:00

    Hello,

    Based on the information you provided, it appears that the SMS verification code is not being delivered correctly, despite working without issues last month.

    You mentioned that you were able to receive an OTP from another service. Could you please let us know which service or application sent the code successfully?

    Also, could you confirm whether any of your colleagues at the university are experiencing the same issue? If possible, please also let us know whether you can receive other SMS messages normally.

    This information will help us investigate the issue further.

    I look forward to your response.

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