Email about renewal for MS 365 Personal when I have the Family Plan

Hi Joseph,

To further check on this, can you confirm if your Family subscription just shared with you or you bought it for your account itself? If its shared, ensure that there is no pending personal subscription on your account by going to account.microsoft.com/services.

If no trace with personal subscription, it would be best to get in touch with live Microsoft support agent to further check your account subscription status. You may refer to the steps below for reference:

1. Go to this link:  https://support.microsoft.com/contactus and sign in your Microsoft account
2. On the "Tell us your problem so we can get you the right help and support" - just type "Billing issue" then search
3. You will see Recommended Solution, just scroll down until you can see "Contact support"
4. Under "Tell us a little more about your problem", select "Microsoft 365 and Office"
5. For Category select > manage my subscription > then confirm
6. Select Chat with a support agent in your web browser
7. Confirm your account and you should be routed to Microsoft support representative who have the appropriate tools and resources to investigate and assist you further with the billing concern.