4,089 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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Unknown charge

Hello. There is a charge on my credit card, but I do not have an account with Microsoft, nor do I have my CC on file with you. How do I go about learning more about this charge?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-16T16:07:54.5066667+00:00
Bryan Hedrick 0 Reputation points
answered 2026-07-16T16:40:06.2433333+00:00
EmilyS726 248.2K Reputation points Independent Advisor
1 answer

Double Billing

I have one account I'm being billed twice every month for the last three months I need a refund and I would like to know what's going on Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-16T15:51:52.61+00:00
bonnie linder 0 Reputation points
answered 2026-07-16T16:23:36.5133333+00:00
Diana Mariz 9,790 Reputation points Independent Advisor
1 answer

Can't access my documents

Why can't I access my documents after renewing my subscription?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-16T13:50:51.9433333+00:00
PHILIP BLACKBURN 0 Reputation points
answered 2026-07-16T14:26:22.6866667+00:00
DaveM121 903.5K Reputation points Independent Advisor
3 answers

Számlát kérek Bill

Hello, I purchased a Microsoft 365 Personal annual subscription yesterday. The subscription is already active, but I have not received any invoice or receipt. The payment is still pending on my bank card. Could you please help me obtain the invoice for…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-15T16:30:05.4066667+00:00
Pannónia Központ Kft. Sáringer-Kenyeres 0 Reputation points
edited an answer 2026-07-16T14:20:39.9666667+00:00
Darhyl Amizola 46,545 Reputation points Independent Advisor
1 answer

Not accepting my Visa cards

Both my USA Visa card, and my Oman visa cards are not being accepted.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-16T11:25:39.27+00:00
Catherine Crowley 0 Reputation points
answered 2026-07-16T12:02:09.86+00:00
John Jefferson Doyon 78,665 Reputation points Independent Advisor
1 answer

REFUND for unauthorized charge

I have an unauthorized charge for Microsoft office on 7/6/2026 for $105.99. I need a refund. I don't have Microsoft office 365. I have no reference number or anything to go by. I tried calling customer service and they gave me a website. Ridiculous. My…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-07T17:57:37.1466667+00:00
Sondra Jones 0 Reputation points
commented 2026-07-16T10:25:01.76+00:00
Ian-T 7,815 Reputation points Microsoft External Staff Moderator
1 answer

Sharing my Family Subscription to Microsoft 365

On 2nd July 2026 I requested sharing my Family Subscription with: <removed PII>@hotmail.com <removed PII>@aol.com This is still showing as Pending email invite. When will this sharing be completed please?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-03T11:17:04.9133333+00:00
Vivian Rodericks 0 Reputation points
edited the question 2026-07-16T09:07:23.0166667+00:00
Alexandra T 0 Reputation points Microsoft External Staff Moderator
1 answer

Settling Charge Back on Account

Hi— I’m in need of some help settling a chargeback on my account. A purchase I made was reversed and accounted as a chargeback on a game I play called The Finals. They’ve permanently suspended my account until the chargeback is settled. When I go to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-15T00:07:08.29+00:00
Kharim Barthson 0 Reputation points
edited an answer 2026-07-16T09:00:38.73+00:00
Ian-T 7,815 Reputation points Microsoft External Staff Moderator
1 answer

billing issue requires update to payment method. The credit card is updated but still asking for updated payment method

billing issue requires update to payment method. The credit card is updated but still asking for updated payment method

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-15T04:03:11.1033333+00:00
Luke Mesritz 0 Reputation points
answered 2026-07-16T07:40:32.67+00:00
Xavier-D 9,800 Reputation points Microsoft External Staff Moderator
1 answer

Complaint regarding billing

What’s the email address for complaints? I am being billed 2/3 times a month for Microsoft office?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-16T06:58:08.83+00:00
rachel woodruff 0 Reputation points
answered 2026-07-16T07:30:09.2166667+00:00
DaveM121 903.5K Reputation points Independent Advisor
1 answer

.I have main MS365 account, and accidental Outlook account that need linking

If I have to permanently lose access to my Virgin Media email account, can I continue to use that email address as the sign-in name for my Microsoft 365 account, provided my recovery email (Gmail) and phone number remain current? If the answer is no,…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T10:32:55.77+00:00
David Ensor 5 Reputation points
commented 2026-07-16T06:37:31.07+00:00
Kai-H 21,805 Reputation points Microsoft External Staff Moderator
1 answer

Unable to renew Microsoft 365 subscription

How do I renew my Microsoft 365 subscription because the "submit" button is not working on the subscription renewal page (please see screenshot below)?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-16T02:50:40.3933333+00:00
S 0 Reputation points
answered 2026-07-16T03:39:36.98+00:00
Sumit D - IA 173.4K Reputation points Independent Advisor
1 answer

need a refund for the amount of 64.99

Hello, last month there were a purchase of 64.99 for a subcription I did not purchase so I would like a refund please.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-16T01:02:31.7066667+00:00
Monique Mask 0 Reputation points
answered 2026-07-16T01:41:15.72+00:00
Estrella721 43,130 Reputation points Independent Advisor
1 answer

How do I download the Tax receipt from microsoft 365 subscription?

I am based in Portugal and I would like to know what are the steps to download the tax receipts for the microsoft 365 subscription? I tried account.microsoft.com > Order History > Order Detail but there is no option to download tax receipt.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-15T06:14:34.4433333+00:00
Pedro Catarino 0 Reputation points
edited an answer 2026-07-16T00:36:08.2866667+00:00
Norah-L 7,590 Reputation points Microsoft External Staff Moderator
1 answer

Subscription Payment issue of Microsoft 365 Basic

Sir, We are facing payment issue related to the Microsoft 365 Basic subscription and due to expiring of the subscription, we can'not received and send any mail. When we are subscribing, the system showing undermentioned ERROR. Please resolve our issue…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T08:28:10.2933333+00:00
Krishna Kr Singh 0 Reputation points
commented 2026-07-16T00:08:15.46+00:00
Xavier-D 9,800 Reputation points Microsoft External Staff Moderator
1 answer

how do i get a refund when i upgraded the same day

I purchased the "basic" subscription plan and then upgraded to the "personal" subscription plan when I realized excel was not supported with the basic. How do I get a refund for the purchase of the basic plan?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-15T22:18:23.3766667+00:00
Bruce Waguespack 0 Reputation points
answered 2026-07-15T22:55:58.52+00:00
Estrella721 43,130 Reputation points Independent Advisor
1 answer

I have been trying to get into my account for a month and a half.I have a new email and a new phone number but microsoft 365 makes it impossible to update because these are the only way to validate yourself. The phone number that they have is our old land

I have been trying to get into my account for a month and a half.I have a new email and a new phone number but microsoft 365 makes it impossible to update because these are the only way to validate yourself. The phone number that they have is our old…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-15T22:04:02.3966667+00:00
David Lindquist 0 Reputation points
answered 2026-07-15T22:48:47.45+00:00
Darhyl Amizola 46,545 Reputation points Independent Advisor
1 answer

excel says I don't have a subscription...

But I do have one, 365 premium. Anyone else encounter this and have a fix?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-15T20:13:58.1333333+00:00
Beth 0 Reputation points
answered 2026-07-15T21:00:06.52+00:00
Jeronimo Fuerte 42,220 Reputation points Independent Advisor
1 answer

Microsoft 365

I never purposely ordered this subscription. I want to cancel and get a refund

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-15T17:04:57.5366667+00:00
christie nelson 0 Reputation points
answered 2026-07-15T17:41:25.13+00:00
DaveM121 903.5K Reputation points Independent Advisor
2 answers

It won’t let me change region

It keeps saying I have child account registered when I don’t I removed my self from the family group still nothing is helping. I have changed my date of birth to see if that was the issue still nothing is helping. Please help [Moderator note: PII…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-08T09:50:06.8666667+00:00
Fraser Rankin 0 Reputation points
answered 2026-07-15T17:27:35.5833333+00:00
Felipe Hoffmann 0 Reputation points