Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hey there! Nice to meet you!
Just to confirm, did you have two-factor authentication (2FA) active on the account?
Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.
Best regards,
Darhyl