Can't access my documents

PHILIP BLACKBURN 0 Reputation points
2026-07-16T13:50:51.9433333+00:00

Why can't I access my documents after renewing my subscription?

Microsoft 365 and Office | Subscription, account, billing | For home | Other

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  1. DaveM121 903.5K Reputation points Independent Advisor
    2026-07-16T14:26:22.6866667+00:00

    1

    Open Word.

    At the top right of Word, log out of Office.

    Restart (not shut down) your PC, then log back into Office, is your subscription then recognized correctly and do you have access to your documents?

    2

    If not, please provide a screenshot of any error you see when you try to access your documents.

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