Modifica

Check whether AI summaries are enabled

Note

This tool is available by default on the following MCP servers: Dynamics 365 Customer Service. The tools and examples in this documentation illustrate current capabilities. Tool names, descriptions, parameters, response formats, and available functionality can change over time.
When you build agents, integrations, or orchestration logic, don't hard-code dependencies on specific tool names, parameter structures, tool metadata, or response schemas. Instead, design your solution to discover and use available tools at runtime.
As the platform evolves, Microsoft might add, remove, rename, or modify tools and tool metadata. Designing against capabilities rather than specific tool identifiers helps maintain compatibility across service updates.

Use this capability when you want the assistant to help with check whether AI summaries are enabled from chat.

What it does

Checks whether on-demand case summary and conversation summary features are enabled before selecting the correct summary path.

Try prompts like

  • "Can I summarize cases in this environment?"
  • "Are conversation summaries enabled?"
  • "Check summary settings"
  • "Is on-demand summary turned on?"

What you see in chat

The assistant receives the organization-level settings for case and conversation summaries.

Helpful tips

  • This is a pre-check for summary requests.
  • If case summaries are off, use the text-only case summary fallback.
  • If conversation summaries are off, the assistant tells the user the feature is disabled.

What happens next

  • "Summarize the case with the configured path"
  • "Use the text-only fallback when case summaries are disabled"
  • "Tell the user when conversation summaries are disabled"

Does this change data?

No. Checking summary settings doesn't change data.

Prerequisites

This tool requires the following:

  • Copilot case summaries to be enabled

Learn more in Enable Copilot case and conversation summaries.

Tool summary

Property Value
User-facing name Check Summary Enabled
Internal tool name check_summary_enabled
Purpose Returns the org's on-demand summary settings

Tool behavior

Returns the org's on-demand summary settings. Pre-check this BEFORE calling summarize_case or summarize_conversation. caseSummaryEnabled gates summarize_case and summarize_case_text; conversationSummaryEnabled gates summarize_conversation. If a flag is false, do NOT call the corresponding summary tool.

Annotations

Annotation Value Meaning
readOnlyHint true This tool does not modify data.
destructiveHint Not set Not applicable.
idempotentHint Not set Not applicable.
openWorldHint Not set Uses default (queries Dataverse).

Input concepts

This tool takes no input parameters.

Response and UI behavior

Response type

Text-only

Returns a JSON-like structure with caseSummaryEnabled and conversationSummaryEnabled boolean flags. No interactive component is rendered.

Routing notes

Use check_summary_enabled when:

  • Starting any flow that may call summarize_case or summarize_conversation
  • The assistant needs to determine which summary path to use

Do not call check_summary_enabled repeatedly in the same session; the flags are stable per org setting.

Tool Relationship
summarize_case Case AI summary with widget. Requires caseSummaryEnabled: true
summarize_case_text Text-only case summary fallback. Use when caseSummaryEnabled: false
summarize_conversation Conversation summary. Requires conversationSummaryEnabled: true

Data mutation classification

Read-only. Reads org settings. Doesn't modify any records.

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